February 2017

Performance Issues
Fix is deployed.
Feb 6, 11:59-13:56 PST

January 2017

Help Center is Unavailable
This incident has been resolved.
Jan 18, 16:38-21:18 PST
Events not showing on streams on SalesforceIQ CRM
This incident has been resolved.
Jan 15, 23:12 - Jan 16, 09:26 PST

December 2016

"Error! Not able to connect..." on Chrome Extension and Outlook Addin
This incident has been resolved.
Dec 20, 16:14-21:35 PST
Site Outage
This incident has been resolved.
Dec 7, 16:20 - Dec 8, 15:00 PST

November 2016

No incidents reported for this month.

October 2016

OnboardingTopology:contributorEvent not processing
This incident has been resolved.
Oct 14, 14:58-15:05 PST

September 2016

No incidents reported for this month.

August 2016

No incidents reported for this month.

July 2016

No incidents reported for this month.

June 2016

No incidents reported for this month.

May 2016

No incidents reported for this month.

April 2016

No incidents reported for this month.

March 2016

No incidents reported for this month.

February 2016

No incidents reported for this month.

January 2016

No incidents reported for this month.

December 2015

Users are reporting an issue with site performance
This incident has been resolved.
Dec 16, 12:55 - Dec 17, 09:27 PST

November 2015

October 2015

No incidents reported for this month.

September 2015

Billing checkout 'page unavailable'
SalesforceIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Sep 28, 09:51-12:00 PST

August 2015

No incidents reported for this month.

July 2015

Outage on app.relateiq.com
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Jul 27, 16:25-16:43 PST

June 2015

RelateIQ is experiencing inconsistencies in updating certain types of information
This incident has been resolved.
Jun 12, 10:30 - Jun 15, 10:58 PST

May 2015

RelateIQ is experiencing site slowness and degraded performance
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
May 27, 09:32-11:11 PST
Marketing Integrations may experience contact sync issues
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
May 7, 11:45-23:12 PST

April 2015

Account properties cannot be edited or saved
This incident has been resolved.
Apr 24, 13:56-16:39 PST
Delays in updating Intelligence Field values
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Apr 22, 15:31 - Apr 23, 16:13 PST
Delays in processing Intelligence fields
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Apr 16, 13:54-17:27 PST
Integration Issues with HubSpot, MailChimp and Pardot
We have resolved all outstanding issues with our marketing automation integrations. We apologize for any inconvenience this issue may have caused, and we appreciate your patience. You can confirm that this issue is resolved for your integration by taking a look at the message underneath your integration name in RelateIQ. If the last sync took place after 4:45am PDT on April 14th, the data in your marketing automation system and RelateIQ will be completely up-to-date. You can then restart your marketing campaigns and/or add back any personalization using the name field. To find this information, please visit Settings > Integrations > Existing Integrations.
Apr 9, 09:58 - Apr 15, 08:49 PST

March 2015

Slow Performance
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Mar 24, 11:09-16:33 PST
Site Slowness
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Mar 19, 11:05 - Mar 24, 11:07 PST
Importing to a list is experiencing delays
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Mar 19, 10:45 - Mar 24, 11:06 PST
Can’t sign up for an account, or accept an invite into RelateIQ due to browser error in Chrome
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Mar 16, 11:47-23:12 PST
Feature Access Issue: Integrations / Connecting Accounts
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Mar 10, 11:34 - Mar 11, 00:55 PST

February 2015

Feature Access Issue - editing a Status field in a list
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Feb 24, 17:16 - Feb 25, 00:07 PST
Outage
This incident has been resolved.
Feb 20, 13:20 - Feb 22, 15:12 PST
Feature Access Issue - Lists do not load in app.relateiq.com and mobile apps
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Feb 9, 14:37-21:25 PST
app.relateiq.com Outage
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Feb 3, 17:13-18:02 PST

January 2015

www.relateiq.com Outage
www.relateiq.com is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Jan 22, 09:07-10:37 PST
Feature Access Issue - Cannot add new Intelligence Fields
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Jan 19, 11:12-13:46 PST
Feature Access Issue - API
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Jan 8, 20:17 - Jan 10, 12:52 PST
Feature Access Issue
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Jan 6, 13:22 - Jan 8, 16:57 PST

December 2014

No incidents reported for this month.

November 2014

Slow Performance
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Nov 24, 14:27 - Nov 29, 20:20 PST
Outage
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Nov 24, 15:22 - Nov 25, 09:36 PST
DNS related issues are causing relateiq.com to not redirect properly
RelateIQ is working as expected for all users. We apologize for any inconvenience this issue may have caused, and we appreciate your patience.
Nov 10, 15:05-15:19 PST

October 2014

Incident Update: Right panel in the Stream with fields and follow-ups in blank or empty
This incident has been resolved.
Oct 29, 09:11-15:49 PST
Incident Update: List loading and search performance issues
This incident has been resolved.
Oct 17, 09:08 - Oct 18, 14:10 PST
Incident Update: RelateIQ users are reporting trouble accessing app
RelateIQ is back online and we are investigating list loading and performance
Oct 17, 08:30-09:10 PST

September 2014

Incident Update: RelateIQ users are reporting slow performance
This incident has been resolved.
Sep 29, 12:43 - Sep 30, 11:13 PST
Two Factor Authentication temporarily disabled
This incident has been resolved.
Sep 3, 22:34 - Sep 22, 17:18 PST
Incident Update: Overnight processing delay
This incident has been resolved.
Sep 9, 08:43 - Sep 10, 09:31 PST

August 2014

RelateIQ users are reporting intermittent slow site performance
This incident has been resolved.
Aug 12, 16:46-17:30 PST
Incident Update: Follow-Up Date Selection
This incident has been resolved.
Aug 6, 11:16 - Aug 7, 07:33 PST

July 2014

No incidents reported for this month.

June 2014

Intermittent Site Performance Issues
RelateIQ is working as expected for all users. We apologize for any inconvenience the issue may have caused, and we appreciate your patience.
Jun 6, 15:29-16:44 PST
[Scheduled] Scheduled Maintenance
RelateIQ is back online. We’ll keep a close eye on things and post any new updates on this page.
Jun 3, 21:00-22:45 PST
Incident Update: Degraded Web Performance
We have resolved all web performance issues.
May 20, 18:30 - Jun 2, 18:11 PST

May 2014

No incidents reported for this month.

April 2014

Incident Status: Sign-in Errors
This incident has been resolved.
Apr 8, 09:53-13:03 PST

March 2014

Incident Status: List Feature Errors
All List features are back to operating as expected. Our team appreciates your patience!
Mar 24, 08:01-10:57 PST
Incident Status: RelateIQ offline
To receive updates as soon as possible, please subscribe to alerts from our site status page. If you require additional assistance, please contact RelateIQ customer success manager directly or email support@relateiq.com.
Mar 14, 08:19 - Mar 16, 19:19 PST
Notifications sent when tagging a collaborator using "@" are not sending in RelateIQ
Notifications typically sent when you tag a collaborator using the “@” sign are now resolved in RelateIQ. Please reach out to your RelateIQ contact directly or email support@relateiq.com if you experience any further issues.
Mar 4, 13:49-14:47 PST

February 2014

Investigating intermittent site performance issues
Site load times were tested and our fix has been confirmed. Thank you for your patience and we apologize for any inconvenience! Please subscribe for updates that will be delivered as soon as we have more information. If you need any additional assistance, please reach out to your RelateIQ contact directly or email support@relateiq.com.
Feb 28, 10:58-22:23 PST
RelateIQ inaccessible
Based on our monitoring, performance is now back to normal. We appreciate your patience! Please subscribe for updates that will be delivered as soon as we have more information. If you need any additional assistance, please reach out to your RelateIQ contact directly or email support@relateiq.com.
Feb 21, 15:37-16:26 PST
RelateIQ is currently offline
RelateIQ is back online. We apologize for this inconvenience. Please let us know if you experience any further issues at support@relateiq.com
Feb 14, 10:07-10:23 PST

January 2014

Stream not loading
The issue with the stream not loading content is now resolved. It was a CDN related issue. You may have to REFRESH your browser.
Jan 22, 11:54-12:00 PST
RelateIQ inaccessible
All issues have now been resolved. Please subscribe for updates that will be delivered as soon as we have more information. If you need any additional assistance, please reach out to your RelateIQ contact directly or email support@relateiq.com.
Jan 17, 13:10-15:31 PST

December 2013

Exchange accounts not updating
Exchange processing has been resolved. Data should update throughout the night.
Dec 22, 20:19 - Dec 24, 00:12 PST
Exchange accounts updating slowly
Exchange processing should now be up to date.
Dec 20, 11:42-14:05 PST
Uploaded files will not display in the Grid
Update: We have resolved the issue with uploaded files not displaying in the Grid. Contact RelateIQ Support if you continue to experience this issue.
Dec 16, 08:20-15:21 PST
New relationships will not appear in Grid
This incident has been resolved.
Dec 16, 10:34-15:04 PST
Streams missing email subjects and bodies
This issue is now resolved. A refresh (CTRL+R) of your web browser is required.
Dec 2, 20:25-21:02 PST

November 2013

[Scheduled] Technology Upgrade
RelateIQ is back online! Please reach out to your dedicated contact or select 'Support' in product with any questions or concerns.
Nov 23, 15:00-18:03 PST
[Scheduled] Update RelateIQ
The scheduled maintenance has been completed.
Nov 12, 21:07 PST

October 2013

No incidents reported for this month.

September 2013

No incidents reported for this month.